At Anwan LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to make the return and refund process simple and transparent.
1. Eligibility for Returns
- Items may be returned within 14 days of delivery.
- Returned products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as perishable goods, personal care products, or customized items, are non-returnable.
2. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original method of payment within 5–10 business days.
- Please note: Shipping charges are non-refundable unless the return is due to an error on our part.
3. Exchanges
- We replace items only if they are defective, damaged, or the wrong product was delivered.
- If you require an exchange, please contact us before returning the product.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery of your return.
5. How to Initiate a Return
To start a return, please reach out to us with your order number and details of the product you wish to return:
Phone Number: +1 (346) 484-0816
For Order Queries: sales@anwanllc.com
For Customer Support: support@anwanllc.com